According to AWS Machine Learning, Fanatics Betting and Gaming faced exponential growth in support volume.
According to AWS Machine Learning, the company’s engineering team built a multi-agent AI system on AWS for customer support.
According to AWS Machine Learning, the system resolves customer issues faster, more accurately, and at a fraction of the cost of human-only support.
Sources
- [How Fanatics Betting and Gaming built a multi-agent customer support system](https://aws.amazon.com/blogs/machine-learning/how-fanatics-betting-and-gaming-built-a-multi-agent-customer-support-system/)